Website Care Plans

Web Care Plans.

Your Website Is Critical To Your Business

You have a website that is crucial to your business. It’s a place where your clients, customers, potential customers and partners will find you and engage with you.

It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

All software needs updating regularly to stay secure and take advantage of new technology. The software that powers your website is incredibly powerful but is written by human beings and therefore is vulnerable. Each day, more and more websites are getting hacked and attacked. It's not just the big guys that are getting hacked, like Google and Facebook. More small business websites are being attacked, and it's vital that these websites are protected.

Being Ahead of the Curve

Your competitors are likely putting efforts into new websites and digital strategies. It's so easy to be left behind, and so lose visibility and customers. The world is getting smaller and connecting more people. It's becoming harder to have our voices heard and stay ahead of the curve.

Do It Yourself?

Keeping your website up to date, secure, backed up, fast loading and working well for you can be very time-consuming, and quite frankly tedious! Even if you enjoy doing all of that, it takes you away from what you should be doing! While we manage your website, you can focus on building relationships with your customers and growing your business. Keeping up with the latest trends and best practices in technology can become a full-time job in of itself!

What Creative Twist Web Care Plans include.

Peace of mind that all your website software is up to date

Constant security monitoring to keep any nasty intruders out

1 -2 Hours of website updates

Content, product pricing, events, blog posts and photos per month

Once Off

R350 once of

  • All software updated
  • Daily and weekly backups

Starter Care Plan

R300 per month

  • All software updated
  • Daily and weekly backups
  • 1hr of web updates (content , photo and price changes)

Basic Care Plan

R500 per month

  • All software updated
  • Daily and weekly backups
  • 2hrs of web updates (content , photo and price changes)

faq.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs.

It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

Yes, you can cancel anytime with a full calendar month's notice. You are under no obligation to continue with the ongoing service.

Any 3rd party integrations, or plugins that are included on your site whilst the care plan is in force, will be disconnected on cancellation and you will be liable to license these items yourself if you want to keep them current and updated.

No. Our Care Plans run on a monthly basis and you can cancel at any time by giving a full calendar month's notice.

Absolutely, you can add pages, posts, products etc. to your heart’s content.

Remember I’m here to help, feel free to send a support request to chanelle@creativetwist.co.za if you need any help.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan.

The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

It depends on the type of change request you submit. 

I undertake to complete all requests within 24-48 business hours upon receiving the change request. In the unlikely event that I should not be able to action your request during this period, I will liaise and agree an acceptable time for completion with you.